At DriftRide Store, we’re as passionate about getting you on the water as you are. That’s why we’ve crafted shipping and return policies that keep you riding with minimal hassle. Whether you’re chasing the perfect kiteboarding session or dialing in your hydrofoil setup, we’ve got your back.
Key Points at a Glance
- Fast Processing: Orders ship within 1-2 business days
- Global Reach: Ships worldwide (excluding some Asian and remote regions)
- 15-Day Returns: From delivery date for most items
- Quick Refunds: Processed within 3-5 business days
- Free Returns: For defective items (US customers)
Shipping Information
Order Processing
We get stoked when you order! All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your gear ships.
Shipping Options
We offer two ways to get your kiteboarding and hydrofoil equipment to you:
1. Standard Shipping – $12.95
Carriers: DHL or FedEx
Delivery Time: 10-15 business days after shipping
2. Free Shipping
Available for orders over $50
Carrier: EMS
Delivery Time: 15-25 business days after shipping
Note: Delivery times are estimates and may vary based on destination and customs processing. Some remote locations may experience longer transit times.
International Shipping
We ship globally (excluding certain Asian and remote regions). International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Returns & Exchanges
Not completely stoked with your purchase? No worries—we’ll make it right. Here’s how our hassle-free return process works:
Step 1: Initiate Your Return
Email our support team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer an exchange or refund
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Body:
Hello DriftRide Team,
I would like to initiate a return for my recent purchase (Order #[Your Order Number]).
Items to return: [Product Names]
Reason for return: [Size issue, defective, changed mind, etc.]
Preferred resolution: [Refund/Exchange for [Product Name]]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Receive Return Authorization
Within 24 business hours, we’ll email you:
- Return authorization number
- Shipping instructions
- Return address: 2246 Village View Drive, Fort Myers, US 33901
Step 3: Package and Ship
Please return items in original condition with all tags and packaging:
- Use the original box when possible
- Include all accessories and documentation
- For exchanges, clearly note what you’d like instead
Step 4: Refund or Exchange Processing
Once we receive and inspect your return:
- Refunds: Issued to your original payment method within 3-5 business days
- Exchanges: Shipped via your preferred method (shipping fees may apply)
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Used harnesses and harness accessories (due to personal wear)
- Opened hardware packages (screws, bolts, small components)
- Custom or special order items (including personalized gear)
- Products from Build A Bar Workshops (custom configured control bars)
Damaged or Defective Items
If your hydrofoil, kite, or board arrives damaged:
- Contact us immediately with photos of the damage
- We’ll arrange free return shipping if needed
- Choose between replacement (priority shipped) or full refund
International Returns
For customers outside the U.S.:
- Return shipping costs are the customer’s responsibility
- Include all customs documentation for smooth processing
- Refunds exclude original shipping and customs fees
Need Help?
Our kite-obsessed support team is here to help with any shipping or return questions. Email us at [email protected] – we typically respond within 12 hours (sooner when the winds are right!).
Now get out there and ride!
– The DriftRide Crew