Term and Conditions

1. General Terms

1.1 Website Use

Our website (prokiteboards.com) is designed for water sports enthusiasts seeking high-quality kiteboarding and hydrofoil equipment. You agree to use our site for lawful purposes only and not to:

• Misrepresent your identity or provide false information
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape content or place orders
• Interfere with other customers’ shopping experience

1.2 Age Requirement

You must be at least 18 years old to place an order or have parental/guardian consent for purchases.

1.3 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our:

• Hydrofoil Boards and Foils
• Kiteboarding Kites and Packages
• Control Bars and Hardware
• Harnesses and Accessories
• Specialty items from our Build A Bar Workshop

Note: Colors may vary slightly due to monitor settings, and specifications may change as manufacturers update products.

2.2 Custom Products

Custom or personalized items (including control bars from our Build A Bar Workshop) cannot be returned unless defective.

2.3 Safety Notice

Kiteboarding and hydrofoiling are extreme sports. You acknowledge that proper training and safety equipment are essential before using our products.

3. Orders and Payments

3.1 Order Process

When you place an order:

1. You’ll receive an order confirmation email
2. We process orders within 1-2 business days
3. You’ll receive tracking information when your order ships

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes, but will honor the price at time of order.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due at time of purchase. Your card will be charged when we process your order.

3.4 Order Cancellation

You may cancel your order within 1 hour of placement by emailing [email protected]. After processing begins, cancellations may not be possible.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

4.2 Delivery Areas

We ship worldwide except certain Asian and remote regions. International customers are responsible for any customs duties, taxes, or import fees.

4.3 Delivery Issues

If your package is lost or significantly delayed (beyond stated timelines), contact us immediately at [email protected].

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

• In original condition
• With all tags and packaging
• Unused (except for trying on harnesses)

5.2 Non-Returnable Items

The following cannot be returned:

• Used harnesses and accessories (for hygiene reasons)
• Opened hardware packages
• Custom/special order items
• Build A Bar Workshop products

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include order number and reason for return
3. We’ll provide return authorization and instructions
4. Ship items to: 2246 Village View Drive, Fort Myers, US 33901

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on our website (images, text, logos) is property of DriftRide Store and protected by copyright laws. You may not use our content without written permission.

7. Liability Limitations

7.1 Product Use

DriftRide Store is not liable for:

• Injuries resulting from product use
• Improper equipment setup or maintenance
• Weather or water conditions affecting performance

7.2 Website Issues

We strive to keep our site running smoothly, but are not responsible for temporary outages or technical issues beyond our control.

7.3 Maximum Liability

Our maximum liability for any claim related to your purchase is limited to the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we handle your personal information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

10. Governing Law

These Terms are governed by the laws of Florida, USA. Any disputes will be resolved in courts located in Fort Myers, Florida.

11. Contact Us

For questions about these Terms or your order:

Email: [email protected]
Mail: 2246 Village View Drive, Fort Myers, US 33901